How to Dispute Apple Charges

If you were charged for an in-app purchase but don’t recognize the charge, you can dispute the charge with Apple.

Checkout this video:

Research your purchase

If you’re disputing an iTunes or App Store purchase, you’ll need to have your order number handy. If you don’t have your order number, you can try to look it up by signing in with apple id on Apple’s website. If you’re not able to find your order number, or if you’re trying to dispute a different kind of charge, you’ll need to contact Apple directly.

Check your purchase history

If you think you were charged twice for an item, check your purchase history to find out which transaction is which.

-To check your purchase history on your iPhone, iPad, ipod touch
-Open the Settings app.
-Tap your name, then tap iTunes & App Store.
-Tap apple id tap view apple id You might need to sign in or use Touch ID.
-Scroll to Purchase History and tap it.
-If you don’t see a specific item, it might have been billed to another device or was included in a family member’s purchase. To see those purchases, tap Family Purchases or Subscriptions & Purchases, then look for the item.
-To check your purchase history on your Mac or PC:
-Open iTunes. If you’re not signed in, sign in with your Apple ID.
-Click the Account menu, then click View My Account.
-Scroll to Purchase History and click See All.

Find the transaction and compare the order number to the number on your receipt or bank statement.* If you still can’t find the transaction that you’re looking for, contact iTunes Support: http://www.apple.com/support/itunes/contact/-select-a-product and request assistance.*

Take note of the date, amount, and merchant

If you’re trying to figure out how to dispute a charge on your credit card, the first step is to identify the charge in question. When you find the charge, make note of the date, amount, and merchant. You’ll need this information when you contact your credit card issuer to begin the dispute process.

Once you have that information, reach out to your credit card issuer and let them know that you’re disputing a charge. They’ll likely open up a case file and begin investigating the charge. At this point, it’s important to be patient as the investigation can take some time.

During the investigation, the credit card issuer will reach out to the merchant and try to resolve the dispute. If they are unable to do so, they will reach back out to you with their findings. At that point, you can decide if you want to continue with the dispute or accept the resolution.

Gather your evidence

If you’re disputing an Apple charge, the first thing you need to do is gather your evidence. This means pulling together any receipts, emails, or other documentation that will help support your case. Once you have all of your evidence, you start putting together your dispute.

Find your receipt

If you’re sure you weren’t responsible for a charge, the first thing to do is try to find your receipt. If you made the purchase at an Apple Store, you can go to Apple’s website and sign in with your Apple ID. Then, click on “Account” and select “Purchase History.” This will show you a list of all of the purchases you’ve made in the past 90 days, along with the date and amount of each purchase. If the purchase isn’t listed, or if it’s more than 90 days old, you can call Apple’customer service number at 1-800-275-2273 and ask for a copy of your receipt.

If you made the purchase from the iTunes Store, App Store, or iBooks Store, you can go to Apple’s website and sign in with your Apple ID. Then click on “Account” and select “Purchase History.” This will show you a list of all of the purchases you’ve made in the past 90 days, along with the date and amount of each purchase. If the purchase isn’t listed or if it’s more than 90 days old, you can call Apple’s customer service number at 1-800-275-2273 and ask for a copy of your receipt.

If you made the purchase using iCloud storage (iCloud Drive or iCloud Photo Library), you can find your receipts by going to Apple’s website, signing in with your Apple ID, and then clicking on “Account.” Under “iCloud,” click on “Manage,” then select “Storage & Backup.” Finally, click on “Purchase History” to see a list of all iCloud storage subscriptions and purchases.

Take screenshots

In order to dispute an Apple charge, you will need to gather evidence. One of the best ways to do this is to take screenshots.

If you are disputing a charge for an app, take a screenshot of the app’s page in the App Store. If you are disputing a charge for an in-app purchase, take a screenshot of the receipt that was emailed to you when you made the purchase.

If you have any other documentation that would be helpful in support of your dispute, make sure to include it as well.

Gather any other documentation

Now that you have your own records in order, it’s time to look for other sources of information that might help your case. If someone else was with you when the incident took place, ask them to write down what they remember. Look for any security footage that might have captured the event. And reaching out to witnesses who saw what happened can be helpful as well.

The more evidence you have to back up your side of the story, the more likely it is that Apple will agree to refund your charges. So take some time to gather everything you can before moving on to the next step.

Contact Apple

If you see a charge on your credit or debit card from Apple that you don’t recognize, it might be for an Apple service, such as Apple Music, the App Store, Apple Books, or iCloud. If you don’t recognize the charge, don’t recognize the amount, or think that you might have been charged twice for the same item, you can request a refund.

Call Apple support

If you need help with a previous purchase, call apple support at 1-800-676-2775.

Chat with Apple support

Apple provides online chat support for users who need assistance with their products and services. To chat with Apple support, visit the Apple Support website and click on the “Chat” button. You will be asked to provide your name, email address, and phone number so that Apple can reach you if necessary. Once you have provided this information, you will be connected to an Apple support representative.

Write to Apple

Sometimes billing issues can’t be resolved by speaking with customer service. If that’s the case, your next step is to write a formal letter to Apple Headquarters.

You’ll want to include in your letter:
-Your full name
-Your apple ID
-A clear explanation of the problem you’re facing
-The date of the purchase in question
-The amount of money you’re requesting be refunded

Be sure to send the letter via certified mail so you have proof that it was received. You should also receive a response from Apple within a few weeks.

Wait for a response

If you have a problem with an Apple purchase, you can request a refund directly from Apple. All you need is your order number and the email address or phone number associated with your Apple ID. If you used a credit card, debit card, or PayPal to pay for the item, you might also be able to request a refund through your financial institution.

Take action if needed

If you need to dispute an Apple charge, there are a few different ways you can go about it. You can contact Apple directly to ask for a refund, or you can dispute the charge with your credit card issuer. If you’re not sure whether you want to dispute the charge or not, you can always reach out to Apple customer support for more information.

If you decide to contact Apple, you can do so by phone, email, or live chat. You’ll need to have your order number and billing address ready so that Apple can look up your purchase. Once you get in touch with a customer service representative, explain that you’d like to dispute a charge and request a refund. The representative will likely ask for more information about the purchase and why you’re requesting a refund. If they determine that you’re entitled to a refund, they’ll process it for you.

If you decide to dispute the charge with your credit card issuer, you’ll need to reach out to them directly and explain the situation. Your credit card issuer may require additional information from you before they begin investigating the charge. Once they determine that the charge is fraudulent or unauthorized, they’ll issue a refund for the full amount of the charge.

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